Rogue Wave - Commitment to Responsible Social Gaming

At Rogue Wave, we prioritize responsible gaming as a core element of our customer care and social responsibility initiatives. Our mission is to ensure an enjoyable and safe gaming experience while empowering players to remain mindful of the potential risks associated with excessive gaming.

To help you stay in control and maintain a balanced gaming experience, we’ve implemented various measures designed to support responsible gaming practices.

1. Managing Your Gaming Habits

Gaming should be a source of entertainment, not a means of escaping reality or seeking financial gains. To ensure a healthy balance, consider the following guidelines:

• Moderation is key: Treat gaming as a leisure activity that complements your lifestyle rather than dominates it.
• Time awareness: While we’re thrilled to have you onboard, it’s important to monitor your gaming hours to prevent it from overshadowing other activities.
• Utilize management tools: Take advantage of features that allow you to set limits or take breaks from gameplay (see Section 2 for more details).
• Self-assessment: If you feel your gaming habits are becoming excessive, review the self-assessment questions in Section 3 to evaluate your behavior.

2. Tools to Stay in Control

To support responsible gaming, we offer several features that help you manage your engagement effectively.

Self-Exclusion and Account Closure

If you feel the need to take a break or believe your gaming has become problematic, you can voluntarily exclude yourself from the platform by accessing the tools in your profile.

• Permanent Self-Exclusion: Selecting this option will block access to your account indefinitely. This decision cannot be reversed.
• Temporary Timeout: You may opt for a limited exclusion by selecting a specific time period.

Once an exclusion is activated, it is your responsibility to notify us immediately if you still have access to the platform. During the exclusion, all marketing communications will cease, though it may take up to 24 hours to process changes.

We also encourage you to apply self-exclusion on other platforms where you have accounts and to adjust social media settings to avoid related news or promotions.

3. Self-Assessment: Understanding Your Gaming Behavior

If you suspect your gaming habits are becoming unbalanced, reflect on the following questions:

• Do you frequently think about gaming or plan your next session?
• Do you hide or lie about your gaming activity?
• Does gaming interfere with sleep, work, or social obligations?
• Have you ever felt ashamed or guilty about the time spent gaming?
• Do you find yourself neglecting hobbies, relationships, or responsibilities due to gaming?
• Are you irritable or defensive when others point out your gaming habits?

If you answer "yes" to several of these questions, it may be time to reassess your relationship with gaming and consider seeking assistance from support organizations listed in Section 4.

4. Support Resources

If gaming is negatively impacting your life, consider reaching out to organizations that specialize in helping individuals with gaming-related challenges:

• Computer Gaming Addicts Anonymous (CGAA): Contact via email at helpline@cgaa.info.

Note: These organizations operate independently and are not affiliated with Rogue Wave. For account-specific concerns, please contact our support team directly.

Player Protection Policy

1. Safeguarding Minors

We emphasize the importance of parental supervision and recommend the use of filtering software to prevent minors from accessing inappropriate content.

2. Tips for Parents

• Keep login credentials secure and avoid using “Remember Me” on shared devices.
• Monitor device usage and restrict access to gaming platforms where necessary.
• Use trusted tools such as NetNanny, CyberSitter, or SafeToNet for added protection.

3. Tips for Players

• Ensure your decision to play is entirely voluntary.
• Set a clear budget and time limits before starting.
• Avoid gaming if it interferes with daily responsibilities, recovery efforts, or if you’re under the influence of substances.

At Rogue Wave, our priority is to provide a safe, enjoyable, and controlled gaming environment. By working together, we can ensure that your gaming journey is a positive and enriching experience. If you have any concerns or questions, don’t hesitate to contact us.